Archives

  • Vol. 2 No. 1 (2018)

    Editorial

    Alison McIntosh, Shelagh Mooney and David Williamson

     

    Kia ora whānau, kia ora tātou. Welcome to the second issue of Hospitality Insights. The journal continues to present concise summaries of cutting edge research and opinion that explore hospitality in all its contexts. Topics covered in this issue include: the critical issue of hospitality and tourism education in New Zealand secondary schools; the exploitation of migrant workers in the hospitality sector; sexual harassment in the Cook Island hospitality industry; the role of hospitableness and artisanship in creating sustainable outcomes for hospitality businesses; definitions of success in small restaurants and the impacts of operational factors, stakeholder relationships and managerial processes on that success; and finally, a timely reminder of the crucial importance of hospitality as an act of giving pleasure.

    The content of this issue is highly relevant to practitioners, researchers and all fellow travellers in the hospitality community. Our industry (both in New Zealand and internationally), currently faces intensifying challenges, particularly around labour sustainability. With migrant exploitation and sexual harassment featuring prominently in current media and public discourse, the research presented in this issue reflects many contemporary concerns. The aim of this journal remains, that by presenting this type of accessible research summaries to a wide audience, the resulting engagement will lead to a more successful and sustainable hospitality community.  

  • Vol. 3 No. 1 (2019)

    Editorial

    Alison McIntosh, Shelagh Mooney and David Williamson

     

    Kia ora whānau, kia ora tātou.

    Welcome to the fourth issue of Hospitality Insights. The journal continues to present concise summaries of cutting-edge research and opinion that explore hospitality in all its contexts. Topics covered in this issue include ‘The Cost of Convenience’ – an opinion from the NZRA on the cost of electronic payments; ‘The Value of Indigeneity in the Tourism and Hospitality Industry in Aotearoa – Manaakitanga’; ‘Hospitality Training for Prisoners: A Second Chance?’; ‘International Visitor Surveys: More than Just Numbers’; ‘Accommodating Travellers with Pets: Is Auckland Ready?’; and finally, a reminder of the importance of social connections at work: ‘Warm Workplace Relationships – How to Retain Hospitality Employees’.

    The content of this issue is highly relevant to practitioners, researchers and all fellow travellers in the hospitality community. Our industry (both in New Zealand and internationally), is increasingly being recognised as a powerful force for social good. The research presented in this issue reflects our contemporary aspirations to make Aotearoa New Zealand a more inclusive society. The range of articles show how hospitableness can be extended to the marginalised in a myriad of ways. We can enshrine the Māori principles of manaakitanga (‘warm’ hospitality) to create equality in our tourism and hospitality practices, as well as using them to welcome former prison inmates to a hopeful new career. We can implement visitor surveys to improve the wellbeing of local communities and we can also offer sincere hospitality to the travellers whose companion animals are their ‘family’. The aim of this journal remains: that by presenting this type of accessible research summary to a wide audience, the resulting engagement will lead to a more successful and sustainable hospitality community.

  • Hospitality Insights Vol. 4 No. 1
    Vol. 4 No. 1 (2020)

    Editorial

    Alison McIntosh, Shelagh Mooney and David Williamson

     

    It is with pleasure that we share this latest issue of Hospitality Insights with our valued hospitality community. This issue has somewhat of an education focus. It provides short executive summaries of original research on diverse topics relating to hospitality education and knowledge. Topics covered include personal reflections by two AUT staff about a seconded teaching programme in Vietnam; how to flip academic classrooms to be hospitable and beneficial to the wider society; how to embed sustainability consciousness in hospitality and tourism tertiary education; hotel management students’ impressions of a hotel; how the meaning of the word ‘gourmandise’ has evolved through history; and questions around New Zealand’s hospitality to refugees.

    The journal provides free, open access to the key implications of hospitality research for a wider readership along with opinion pieces of topical interest. We thus welcome your contributions to future editions of Hospitality Insights on the impact of COVID-19, as well as discussion of other issues currently testing the resilience and the sustainable future of the hospitality industry and communities.

    He waka eke noa. We are all in this together.

  • Hospitality Insights Vol. 5 No. 1
    Vol. 5 No. 1 (2021)

    Editorial

    Tracy Harkison and Keri-Anne Wikitera

     

    Kia ora, ngā mihi nui kia koutou katoa mo te tau hou.

    Nau mai haere mai ki tenei hautaka, ko Hospitality Insights.

    Greetings, and welcome to this issue of Hospitality Insights at a time when Aotearoa celebrates the Māori New Year. The new year welcomes in the star cluster Matariki, also known as Pleiades, and symbolises the time to reinvigorate and to advance knowledge for the year ahead.

    This issue starts with an opinion piece related to Matariki and how Māori knowledge has and is influencing the hospitality industry in New Zealand. This is followed by another industry interview with an executive chef in Auckland on what makes New Zealand hospitality so unique. Other topics include how Kiwi hospitallers have responded to COVID-19, how family influences the career journeys of woman executive chefs in New Zealand, a summary of research on hospitality graduate career pathways from analysing LinkedIn profiles, and finally, the opportunity for using the Kiwi innovation A2 milk as a new way to offer a flat white.

    There are no words that can capture the extreme challenges facing the world since the pandemic took hold. Our industry continues to be central to bringing people together, offering care and sustaining communities, be that in physical, economic, social or spiritual ways. This journal, through the dissemination of these research findings beyond academia, seeks to inspire dialogue that will lead to a healthier and more sustainable industry and hospitable workforce in the future.

    In the spirit of Matariki, ngā Manaakitanga. Best wishes, The Editors

     

  • Life goes on and hospitality with it
    Vol. 6 No. 1 (2022)

    Editorial

    Shelagh Mooney and Tracy Harkison

    Kia ora koutou.

    Once again, we bring you a new issue of Hospitality Insights in a time of important change for the hospitality industry. At present, there is great excitement, as our hospitality community welcomes the reopening of our borders and the dropping of Covid restrictions in many countries, including Aotearoa. As we make ongoing adjustments to new situations, we hope that our research will provide hopeful and helpful insights for hospitality practitioners. This issue centres on what is required to improve the wellbeing of employees and guests in our post pandemic industry. It includes an industry opinion piece about the importance of being open to new approaches to work-life balance to enable the next generation of hospitality professionals to thrive. Also included are research summaries on what happened to the mental health and wellbeing of chefs during the pandemic, responding to the different needs of customers with dementia, parallels between gendered food bias in domestic settings and gender bias in the hospitality industry, and finally, the onboarding of new managers in food and beverage operations.

    Through knowledge comes understanding and growth, offering us new opportunities to create a more hospitable society.

    Mā te huruhuru, ka rere te manu

    Adorn the bird with feathers so it can fly

  • Inaugural issue
    Vol. 1 No. 1 (2017)

    Editorial

    Alison McIntosh, Shelagh Mooney and David Williamson

     

    Haere mai and welcome to this inaugural issue of Hospitality Insights. The journal presents short executive summaries of original research and expert opinions on issues of topical importance to the hospitality industry. Among the key topics considered in this first issue are: visas for skilled hospitality workers; how to create memorable guest experiences; the history of the Tourist Hotel Corporation; hospitality labour issues; employment issues for female chefs; and the usefulness of online restaurant reviews. In providing free, open access to the key implications of academic research for a wider readership, we hope to stimulate conversations that offer insights into some of the most enduring issues encountered by hospitality providers, which affect the sustainable future of our vibrant industry.

  • Vol. 2 No. 2 (2018)

     Editorial

    Alison McIntosh, Shelagh Mooney and David Williamson

     

    Kia ora and welcome to the latest issue of Hospitality Insights. The journal continues to provide open access to short, peer reviewed summaries of research for the hospitality industry and community. In this issue, discourse around the state of the industry, accessible hospitality employment and the notion of hospitality itself are presented. Topics include, firstly, the latest findings from the 2018 Restaurant Association Hospitality Report on eating out trends, employment in the industry, and the challenges facing hospitality business owners. Two papers consider how inclusive employment pathways are for disabled youth in the hospitality industry, commenting on the drivers and barriers to accessible employment. Also considered in this issue are the ways in which non-English-as-first-language employees select which language to use in hospitality service encounters, and the contradictions in cultivating a ‘family’ environment in accommodation service provision, while also excluding children. Finally, the notion of ‘hospitable’ training and experience delivery is considered in the context of nature-based wildlife tour guiding. Through the dissemination of these research findings beyond academia, we hope we can co-create dialogue that will lead to a healthier and more sustainable industry and hospitable workforce in the future.

  • Vol. 3 No. 2 (2019)

    Editorial

    Alison McIntosh, Shelagh Mooney and David Williamson

     

    Greetings one and all.

    Welcome to the fifth issue of Hospitality Insights and the final edition for 2019. As we head into a new decade, this journal continues to be a vehicle for accessible summaries of contemporary and diverse hospitality research. Topics covered in this issue are particularly eclectic, including: an interview with the Clink Charity chief executive, Christopher Moore, discussing how hospitality training can reduce re-offending in prisons; ‘What Makes a Hospitality Professional?’ and ‘Hospitality, Professionalism and Meaningful Work’, two research summaries that review constructs and measures of professionalism and how they relate to careers in hospitality; ‘Automation of the Fast-Food Industry: Gen Z Perspectives of Self-Service Kiosks Versus Employee Service’, a cutting edge look at how automation affects servicescapes. With particular pleasure we also present two summaries from recent post-graduate culinary researchers exploring aggression in commercial kitchens and a ground-breaking history of bean-to-bar chocolate in New Zealand.

    This final issue for the decade captures many of the ongoing challenges and conundrums in hospitality, including the juxtaposition of hospitable social work in prisons with ongoing concerns regarding aggression and violence in commercial environments. We see the need for professionalism in hospitality careers challenged by the arrival of technology that removes people from the provision service completely. Finally, and appropriately for the coming holiday season, we enjoy a history of chocolate. The editors hope you value this rich, diverse and accessible feast of hospitable rumination, and we wish a safe, rejuvenating and enjoyable holiday period.

  • Vol. 5 No. 2 (2021)

    Editorial

    Alison McIntosh and Shelagh Mooney

    As the world continues to deal with the ongoing pandemic, there is no greater time to bring industry and community together. This issue includes an industry opinion piece about the importance of retaining and recruiting staff as the hospitality industry opens up “post-pandemic”. Also included are research summaries on the inclusive employment of people with disabilities in the hospitality industry, the value of hospitality education in prisons, the therapeutic nature of hospitality, and the influence of the “hospitality” personality in the hospitality experience. We hope that through the dissemination of summaries of our research findings we open dialogue for a more hospitable and sustainable future of our industry, and inspire a vision for change through our education, research and practice.

    Ko te manu e kai ana i te miro nōnā te ngahere,

    Ko te manu e kai ana i te matauranga nōnā te ao.

    The bird who partakes of the miro berry owns the forest; the bird who partakes of education owns the world.