New Zealand Hotel Industry Post-Pandemic Perspectives: Human Resource Management

Siddharth Baijal is a senior lecturer and postgraduate programme coordinator at the Pacific International Hotel Management School (PIHMS). With expertise in hospitality service, departmental and operational management, training methods, e-learning, performance appraisals, and staff turnover, S. Baijal's research interests span various aspects of the industry. As the stream leader of operations, he brings a wealth of knowledge and experience to his role, contributing to the advancement of hospitality education and practice.

Robin Hill is a senior lecturer and stream leader at the Pacific International Hotel Management School (PIHMS) with a background in psychology and human resources. R. Hill is an organisational psychologist and at PIHMS specialises in postgraduate research and is the research stream leader. His previous research has focussed on emotionally toxic workplaces and applications of personal construct psychology.

Ee Lin Tan is a research assistant and is involved in academic quality assurance.  With a background in engineering and information technology, her research interests revolve around exploring the use of technology in innovative management practices, leveraging technology for enhanced educational experiences, and the impact of ICT in the hospitality industry.

Michael Potroz is the master’s programme coordinator, research coordinator, and dean of academics at the Pacific International Hotel Management School (PIHMS). With a focus on management practices, e-learning, and education, M. Potroz is dedicated to advancing knowledge and expertise in organisational management. Through research and leadership roles, he contributes to the development of effective management strategies, innovative educational approaches, and the continuous improvement of academic programs.