The program for this conference is available via the following link.
Conference programme

Critical Hospitality Symposium II Programme

Monday, July 2nd, 2018

Venue: Four Seasons

08:30 - 09:00


09:00 – 09:15


09:15 - 10:15

Keynote Address 1: Paul Lynch, (In)Hospitality is society

10:15 - 10:30

Morning Tea

10:30 - 12:10

Presentations (Chair: Shelagh Mooney)


Manaakitanga = Hospitality – Yeah, Nah!

Keri-Anne Wikitera


Values for sale: Hospitality values meet economic rationality

Warren Goodsir


Heroes, villains and hotel development – New Zealand 2005-2015

Ann Cameron


Exploring critical conceptual space in Hospitality Higher Education

Kelvin Yihang Zhang

12:10 - 12:40


12:40 – 14:45

Presentations (Chair: Brielle Gillovic)


Kia ora and welcome to Aotearoa New Zealand: Welcome to what?

Shelagh Mooney


Gender metaphors in visual images of chefs

Beverly Chen, Alison McIntosh, Candice Harris and Warren Goodsir


Sexual harassment and abuse in hospitality: Keeping the victims quiet

Jill M. Poulston


The stillborn revolution: Women and the hotel workers union, 1960-1995

David Williamson


Exploring the role of hospitality in New Zealand migrant students’ experiences: Transitioning from international students to New Zealand residents/citizens

Ashlee Li

14:45 - 15:00

Afternoon Tea

15:00 - 16:00

Expert panel discussion: Employment of migrant workers in the Auckland hospitality industry (Chair: Shelagh Mooney)

16:00 – 17:00

Keynote Address 2: Mitchell Pham, Born in Vietnam, Made in New Zealand

17:00 – 17.15

First day closing

17:30 – 19:30

Cocktail Function (Four Seasons)


Free Evening


Tuesday, July 3rd, 2018

Venues:         AUT Marae: 08:30 – 11:00

Four Seasons: 11:00 – 17:55

Kai Pasifika: 19:00 – 22:00

08:30 - 09:00

Welcome at the AUT Marae

09:00 - 09:30


09:30 - 10:00

Morning Tea

10:00 - 11:00

Keynote Address 3: Minnie Baragwanath, Be.Welcoming!

11:00 - 12:40

Presentations (Chair: Paul Lynch)


Bridging the binaries of difference: Hospitality as care

Brielle Gillovic, Alison McIntosh, Cheryl Cockburn-Wootten and Simon Darcy


Experiences for senior tourists with physical impairments visiting Bali

Yayu Indrawati, Cheryl Cockburn-Wootten and Mary Fitzpatrick


Gaining and sustaining ‘hospitable’ employment for disability youth.

Richard N.S. Robinson and Colin Clark


Arts-based methods for understanding hospitality among consumers with chronic illness

Uditha Ramanayake, Cheryl Cockburn-Wootten, Mary Fitzpatrick and Alison McIntosh

12:40 - 13:15


13:15 - 14:15

Keynote Address 4: Eleanor Holroyd, Advocating for an agenda of hospitality and respect for vulnerable migrant female workers

14:15 - 15:55

Presentations (Chair: David Williamson)


(In)hospitality and Refugee Precarity

Hazel Tucker


Everyday racism encounters of migrant entrepreneurs in the hospitality industry

Azin Haghighi and Paul Lynch


Quality of life and commitment of small and medium entrepreneur in hospitality industry

Yusnita Yusof, Wan Norhayati Mohamed, Nik Hazimah Nik Mat, Hayatul Safrah Salleh and Khatijah Omar


Lifestyle entrepreneurs’ quality of life: what really matters?

Maria Jao Vieira

15:55 - 16:15

Afternoon Tea

16:15 – 17:55

Presentations (Chair: Kelvin Zhang)


Why is it critical for hospitality to be studied in an airport setting?

Erwin Losekoot, Anna Addison and Zaina Theresa


Identity, ideology and power relations in the host-guest relationship

Gesthimani Moysidou


“No worries brother”: The blurred boundaries between surfing tour guides and their guests

Nick Towner and Zaina Theresa


Slow hospitality experiences: A case study of family holidays at beach fale in Samoa

Heike A. Schanzel



Dinner – Kai Pasifika (3 Mount Eden Terrace, Grafton, Auckland)


Wednesday, July 4th, 2018

Venue: Refugee Centre


Departure – Mangere Refugee Resettlement Centre

(251 Massey Road, Mangere East, Auckland)

10:00 - 10:15

Morning Tea

10:15 - 11:15

Keynote Address 5: Maria Hayward, New-Zealand’s on-arrival programme for refugees: How the pōwhiri contributes towards creating an authentic welcome and hospitality for newly arrived families

11:30 - 12:00

Tour of the Refugee Centre

12:00 – 12:30

Workshop: Let us manaaki

Piki Diamond


Close and departure to AUT City Campus (Optional: Eat My Lunch)

13:00 - 17:00

PATA Postgraduate Research Workshop (AUT City Campus)

[For information on this event, please contact:]

View a provisional programme of this event here.



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