Industry perspective: A General Manager’s insights of hospitality in New Zealand: Eliesa Fifita

Abstract

This year has been one of the most challenging to date for New Zealand and the global hospitality industry. As part of a wider study of gaining insights from New Zealand hospitality professionals into this year, and the challenges they have faced, a series of interviews are being conducted. In this first interview, conducted in November 2020, Dr Tracy Harkison interviewed Eliesa Fifita, General Manager (GM) of the IBIS Budget Auckland Central. Questions were asked ranging from his passion for working in hospitality, through to his hopes for the future for hospitality in New Zealand.