• Vol 2 No 2 (2018)

     Editorial

    Alison McIntosh, Shelagh Mooney and David Williamson

     

    Kia ora and welcome to the latest issue of Hospitality Insights. The journal continues to provide open access to short, peer reviewed summaries of research for the hospitality industry and community. In this issue, discourse around the state of the industry, accessible hospitality employment and the notion of hospitality itself are presented. Topics include, firstly, the latest findings from the 2018 Restaurant Association Hospitality Report on eating out trends, employment in the industry, and the challenges facing hospitality business owners. Two papers consider how inclusive employment pathways are for disabled youth in the hospitality industry, commenting on the drivers and barriers to accessible employment. Also considered in this issue are the ways in which non-English-as-first-language employees select which language to use in hospitality service encounters, and the contradictions in cultivating a ‘family’ environment in accommodation service provision, while also excluding children. Finally, the notion of ‘hospitable’ training and experience delivery is considered in the context of nature-based wildlife tour guiding. Through the dissemination of these research findings beyond academia, we hope we can co-create dialogue that will lead to a healthier and more sustainable industry and hospitable workforce in the future.

  • Vol 2 No 1 (2018)

    Editorial

    Alison McIntosh, Shelagh Mooney and David Williamson

     

    Kia ora whānau, kia ora tātou. Welcome to the second issue of Hospitality Insights. The journal continues to present concise summaries of cutting edge research and opinion that explore hospitality in all its contexts. Topics covered in this issue include: the critical issue of hospitality and tourism education in New Zealand secondary schools; the exploitation of migrant workers in the hospitality sector; sexual harassment in the Cook Island hospitality industry; the role of hospitableness and artisanship in creating sustainable outcomes for hospitality businesses; definitions of success in small restaurants and the impacts of operational factors, stakeholder relationships and managerial processes on that success; and finally, a timely reminder of the crucial importance of hospitality as an act of giving pleasure.

    The content of this issue is highly relevant to practitioners, researchers and all fellow travellers in the hospitality community. Our industry (both in New Zealand and internationally), currently faces intensifying challenges, particularly around labour sustainability. With migrant exploitation and sexual harassment featuring prominently in current media and public discourse, the research presented in this issue reflects many contemporary concerns. The aim of this journal remains, that by presenting this type of accessible research summaries to a wide audience, the resulting engagement will lead to a more successful and sustainable hospitality community.  

  • Inaugural issue
    Vol 1 No 1 (2017)

    Editorial

    Alison McIntosh, Shelagh Mooney and David Williamson

     

    Haere mai and welcome to this inaugural issue of Hospitality Insights. The journal presents short executive summaries of original research and expert opinions on issues of topical importance to the hospitality industry. Among the key topics considered in this first issue are: visas for skilled hospitality workers; how to create memorable guest experiences; the history of the Tourist Hotel Corporation; hospitality labour issues; employment issues for female chefs; and the usefulness of online restaurant reviews. In providing free, open access to the key implications of academic research for a wider readership, we hope to stimulate conversations that offer insights into some of the most enduring issues encountered by hospitality providers, which affect the sustainable future of our vibrant industry.